Surface 04 · UoP · Live

Unit of Potentialan optimal configuration of human and AI to achieve a business outcome under specific constraints.

TAG × Agentforce UK · Recruiting AI

Generated 2024-Q3 · Configured 2025-Q1 · In Production 2025-Q4

In ProductionAlignment 71★ Configured

TAG × HarveyMeasured TAG × Agentforce UKConfigured

2 of 2 In Production · funnel-definitions-v0.1

Lifecycle · Confidence progression · 4 stages

Generated2024-Q3
EST
External signals · Salesforce Agentforce launch + Adecco UK Career Centre operational data · score capped ≤60.
Configured2025-Q1
MOD
Enriched with TAG org context · UK ACC Operations Lead scoping · Works Council UK Chapter briefing · pilot scope (120 seats) locked.
In Production2025-Q4
MOD
Live in UK Career Centre · 504 of 642 jobs agent-enabled · 65,130 Agentforce interactions in window · 52% in-hours / 48% off-hours · CV→Interview lift +4.17pp.
Compoundingpending
MOD
Telemetry refresh expected post-Dec-2025 cut · Interview→Offer regression (-0.96pp) under watch · regional expansion through 2026.

Measured outcome · Receipts · 2 quarters live

Live: $3M of $15M identified · 0 displacements · 18% time reallocated.

Last telemetry sync · 2025-12 (refresh 2026-03-25)

$15M

Value identified

$3M

Realized · 20% of identified

120

Roles augmented

+19

Reskilled

Involuntary displacements

18%

Time reallocated

01 · The Alignment Decision

TAG × Agentforce UK · Recruiting AI

120 recruiter + sourcing-consultant seats across the Adecco UK Career Centre. Agentforce deployed against CV→Interview lift, off-hours candidate triage, and time-to-submit. r.Potential scoring at Modeled fidelity — telemetry sourced from internal ACC dashboard.

02 · The Configuration — Human × AI

How work divides

Salesforce Agentforce native to Service Cloud + Sales Cloud handles candidate screening, off-hours interactions, and outreach drafting. Human gates on offer-stage commitment + Working Time Directive coverage. Honest cut: Agentforce 64% of slice volume, OpenAI 14% (Outlook + scheduling), Anthropic 9% (long-context CV review), human-retained 13%.

03 · How Work Changes — Layer 5 Workforce Impact

Role-level impact · 120 roles in scope

120 roles in scope18% attorney time reallocated from repetitive drafting to adversarial judgment

Role	In scope	Augmented	Reskilled	Retained	Displaced
Sourcing Consultant Largest cohort · Agentforce handles first-pass CV screening + outreach drafting; humans retain candidate relationship + qualification judgment. Reskill path: senior-strategic-sourcing pathway.	70	80%	14%	6%	0%	See role data →
Senior / Strategic Sourcing Consultant High-judgment cohort · retained majority · expanded into account-strategy + executive search; AI augments market mapping + competitive intel.	25	64%	16%	20%	0%	See role data →
ACC Operations / Coordinator Workflow automation cohort · scheduling + coordination handled by Agentforce; reskill into Recruitment-AI ops via TAG Academy 12-week program.	15	80%	20%	0%	0%	See role data →
Recruiter / Account Manager Client-facing cohort · AI augments candidate-shortlist generation; humans retain client-relationship + offer-stage commitment.	10	70%	20%	10%	0%	See role data →

Zero-elimination constraint satisfied. Every at-risk role has a validated redeployment pathway sourced from TAG's 104M-placement-per-year substrate. A UoP where redeployment arithmetic does not close is returned to Generated — we do not ship UoPs that trade dignity for optimization.

04 · Who Needs to Align — L6 Stakeholder Alignment Feasibility

Gate 2 — inside-out · stakeholder consensus

L6 Stakeholder Alignment · Gate 2 (inside-out)Procensus consensus · Semantic-RBO · Configured

Purpose

CHRO + UK ACC Operations aligned: convert sourcing-consultant capacity from administrative load to candidate-relationship + qualification judgment.

Authority

RACI clean — CHRO owns deployment, UK ACC Ops Lead owns telemetry, CFO gates capital, Salesforce CS handles platform.

Accountability

Telemetry refresh due — Dec 2025 snapshot is honest but stale; Interview→Offer regression open as watch-flag faction.

Overall feasibility

Conditional

In production at Modeled tier · CHRO sponsorship locked · 3 watch-flag factions open (1 addressed, 2 open) · refresh + governance review queued.

Sponsor

Daniela Seabrook · Chief Human Resources Officer · The Adecco Group

CHRO sponsor · drove the UK ACC pilot through to in-production · funding next-region expansion.

CHAMPION

Operations

Adecco UK Career Centre Operations Lead

Owns the telemetry · expanded coverage from pilot scope to 504/642 jobs.

CHAMPION

Finance gate

Valentina Ficaio · Chief Financial Officer

Proceed · Q1 telemetry validates lift on CV→Interview · capital extension under review pending refresh.

GATEKEEPER

Workers Council UK Chapter

Reskilling commitment funded · zero involuntary transitions · TAG Academy capacity confirmed.

GATEKEEPER

Watch · Field-sales quota

UK regional sales VP

ADDRESSED · field-sales quota tension resolved Q1 with revised quota mix.

ADDRESSED

Watch · Interview→Offer regression

CHRO + UK ACC Ops + Workers Council

OPEN · -0.96pp regression under joint review · root-cause analysis in flight.

OPEN

Watch · Off-hours coverage

Workers Council UK Chapter + Working Time Directive review

OPEN · 48% off-hours interactions raises WTD compliance question · governance review in flight.

OPEN

05 · What We Measure

Measurement framework

Projected

$15M annualized realizable value · UK ACC pilot baseline · 120 recruiter + sourcing-consultant seats

Actual · Configured

$3M realized · 504/642 jobs agent-enabled · CV→Interview +4.17pp · Interview→Offer -0.96pp (watch) · Time-to-submit -10.3% · 0 displaced

Source: Adecco UK Career Centre Agentforce telemetry · Dec 2025 snapshot (refreshed 2026-03-25). Modeled tier — scaling has progressed since. · Last sync: 2025-12 (refresh 2026-03-25)